This subject is a good example of why my last workplace didn't work out - it was way too business-like, and not very kind. A lot the staff were kind, but the culture of the workplace didn't support it. The priorities were wrong, and considering the majority of the target "customers / clients" led very psychosocially complex lives, they could not be served well by a service that worked based on a maximum efficiency and profit-based framework. Demoralised, many staff left, including myself. My new workplace has a great balance of attention to staff well-being and morale, and quality improvement of service and processes. It is able to rethink and adjust as needed, without major unsettling of staff. It's cool to see these qualities demonstrated on your diagram showing the intersecting spectrums of kindness and businesslike. Thanks :)
This is such a great account of exactly what this email is about. Thanks, Chelsea! It was only after working in a lot of different teams that I appreciated that the difference between those that are struggling and those that are doing well is often *only* their culture of kindness and/or (there must be a better word) businesslikeness.
This subject is a good example of why my last workplace didn't work out - it was way too business-like, and not very kind. A lot the staff were kind, but the culture of the workplace didn't support it. The priorities were wrong, and considering the majority of the target "customers / clients" led very psychosocially complex lives, they could not be served well by a service that worked based on a maximum efficiency and profit-based framework. Demoralised, many staff left, including myself. My new workplace has a great balance of attention to staff well-being and morale, and quality improvement of service and processes. It is able to rethink and adjust as needed, without major unsettling of staff. It's cool to see these qualities demonstrated on your diagram showing the intersecting spectrums of kindness and businesslike. Thanks :)
This is such a great account of exactly what this email is about. Thanks, Chelsea! It was only after working in a lot of different teams that I appreciated that the difference between those that are struggling and those that are doing well is often *only* their culture of kindness and/or (there must be a better word) businesslikeness.